Before the conclusion of the purchase contract, the CUSTOMER examines the characteristics of the goods which are illustrated in detail in the individual product sheets at the time of the CUSTOMER's choice.

Purchases and / or requests for the supply of one or more Products through the website www. coltellisardi .com are allowed to individuals and / or legal entities that do not intend to sell and / or market them as part of any business activity.

Purchases and / or requests for supply are allowed to natural persons only on condition that they are of age. For minors, any purchase and / or request for the supply of Products through the Application must be screened and authorized by the parents or by the operators of parental responsibility. In the event that the Product is not available, COLTELLI SARDI will notify the User of the new delivery or supply terms, asking if it intends to confirm the order or not. It is understood that the contract will be considered finalized in relation to the Products accepted by COLTELLI SARDI.

Before validating the order with "payment obligation", the CUSTOMER is informed about:
- total price of the goods including taxes, with details of shipping costs and any other costs;
- payment methods;
- the term within which COLTELLI SARDI & nbsp; undertakes to deliver the goods;
- conditions, terms and procedures for exercising the right of withdrawal (Article 6 of these conditions) as well as the model withdrawal form referred to in Annex I, part B of Legislative Decree 21/2014;
- information that the CUSTOMER will have to bear the cost of returning the goods in case of withdrawal;
- existence of the legal guarantee of conformity for purchased goods;
- after-sales assistance conditions and commercial guarantees provided by COLTELLI SARDI.

The CUSTOMER may at any time and in any case before the conclusion of the contract, take note of the information relating to COLTELLI SARDI, the address, telephone number, e-mail address, information that is reported, also below:

COLTELLI SARDI
registered office Corso Garibaldi, 53 & nbsp;
08100 - Nuoro (NU)
tel. 328.42.12.617 
info@coltellisardi.com

The sales contract is considered concluded with the sending by & nbsp; COLTELLI SARDI & nbsp; to the CUSTOMER an e-mail confirming the order. The e-mail contains the CUSTOMER data and the order number, the price of the goods purchased, the shipping costs and the delivery address to which the goods will be sent and the link to be able to print and archive the copy of the these conditions.

The CUSTOMER undertakes to verify the correctness of the personal data contained in the above email and to promptly notify COLTELLI SARDI & nbsp; any corrections / changes to be made.

COLTELLI SARDI undertakes to describe and present the items sold on the site in the best possible way. Nevertheless, some errors, inaccuracies or small differences between the product depicted on the site and the actual product may emerge. Furthermore, the images of the products presented on www.coltellisardi.com do not constitute a contractual element, as they are to be considered only representative.

Each technical sheet of the products presented on the Site, containing the description of its functions and characteristics (size, color, equipment, etc.), is drawn up by the Producer of the goods themselves and / or by third parties specialized in the preparation of the technical sheets of products.

KNIVES SARDI, therefore, has no responsibility for any errors and / or inaccuracies in the technical data sheets, nor for any defects in correspondence between the description of the product and the actual functions and characteristics of the same. By submitting the Order, the Customer expressly accepts the foregoing.

COLTELLI SARDI undertakes to deliver the goods within 30 days of sending the order confirmation email to the CUSTOMER by COLTELLI SARDI.

The availability of the products refers to the actual availability at the time the CUSTOMER places the order. However, this availability must be considered purely indicative as:

- the products could be sold to other CUSTOMERS before confirming the order, due to the simultaneous presence on the site of multiple users,

- a computer anomaly could occur such as to make a product available for purchase that in reality is not.

Even after sending the order confirmation e-mail sent by & nbsp; COLTELLI SARDI , there may be cases of partial or total unavailability of the goods. In this case, the order will be automatically rectified with the elimination of the product or products not available and the CUSTOMER will be immediately informed by e-mail; with this e-mail the customer will also be informed of the methods and timing of reimbursement of any sums paid.

Any payment by the CUSTOMER can only be made by means of PayPal or by bank transfer.

In the event that the payment method chosen is PayPal, the Customer is directed to the PayPal login page at the time the Order is sent and the payment is managed according to the rules governing the Customer's relationship with PayPal at which COLTELLI SARDI is completely foreign.

All sales prices of the products indicated on the website www.coltellisardi.com are expressed in Euros and include VAT, and where applicable, the WEEE contribution.

Shipping costs are not included in the purchase price, but are indicated and calculated at the conclusion of the purchase process before payment is made.

The CUSTOMER accepts the right of COLTELLI SARDI to change its prices at any time, however the goods will be invoiced on the basis of the prices indicated on the site at the time the order is created and indicated in the confirmation e-mail sent by COLTELLI SARDI & nbsp; to the CUSTOMER.

In the event of an IT, manual, technical, or any other type of error that could result in a substantial change, not foreseen by COLTELLI SARDI , of the retail price, which makes it exorbitant or clearly derisory, the purchase order will be considered invalid and canceled and the amount paid by the CUSTOMER will be refunded within 15 days. from the day of cancellation.

In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the products.

In case of multiple purchases made by the CUSTOMER with a single order and delivered separately, the term of 14 days. starts from the date of receipt of the last product.

The CUSTOMER who intends to exercise the right of withdrawal must communicate it to & nbsp; COLTELLI SARDI & nbsp; by explicit declaration , which can be sent by registered letter with return receipt. using the standard withdrawal form indicated below at the following address: COLTELLI SARDI, Corso Garibaldi, 53, 08100 NUORO (NU).

Model withdrawal form pursuant to art. 49, paragraph 1, lett. h) (complete and return this form only if you wish to withdraw from the contract)

Coltelli Sardi, Corso Garibaldi, 53, 08100 NUORO (NU),

phone: 328.42.12.617

e-mail: info@coltellisardi.com

Hereby I / we (*) notify / notify (*) the withdrawal from my / our (*) contract for the sale of the following goods / services (*)

- Ordered on (*) / received on (*)

- Order No.

- Name of the consumer (s)

-Address of the consumer (s)

- Signature of the consumer (s) (only if this form is sent in paper version)

- Date

(*) Delete the unused wording.

In case of exercising the right of withdrawal, the CUSTOMER is required to return the goods within 14 days from the day on which he communicated to COLTELLI SARDI his will to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.

The goods must be returned to Coltelli Sardi Corso Garibaldi, 53, 08100, Nuoro (NU).

The goods must be returned intact, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.) and complete with attached tax documentation. Without prejudice to the right to verify compliance with the above, COLTELLI SARDI & nbsp; will refund the amount of the products subject to withdrawal within a maximum period of 15 days.

As for the return of the product subject to withdrawal, the shipping costs will be borne by the CUSTOMER.

The customer is also entitled to return the product purchased online at the COLTELLI SARDI store. In this case, all costs related to the return will be borne by the customer (e.g. petrol, disassembly of the product, etc.).

As required by art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, COLTELLI SARDI & nbsp; may suspend the refund until receipt of the goods or until the CUSTOMER demonstrates that he has returned the goods to COLTELLI SARDI .

COLTELLI SARDI will refund using the same payment method chosen by the CUSTOMER during the purchase. In the case of payment made by bank transfer, and if the CUSTOMER intends to exercise his right of withdrawal, he must provide COLTELLI SARDI, by accessing the contact us section, the bank details: IBAN, SWIFT and BIC necessary for the reimbursement by COLTELLI SARDI.

In accordance with the legislation in force, the warranty regime on products sold by COLTELLI SARDI & nbsp; changes according to whether the buyer is a consumer customer or a professional customer: in the first case, the legal guarantee of conformity will be applied pursuant to the Consumption; in the second, the guarantee for defects in the thing sold governed by the Civil Code.

9.1 Professional Client

The product purchased by the professional customer (ie a natural or legal person acting in the exercise of his business, commercial, craft or professional activity, or his intermediary) is covered by the guarantee for defects in the thing sold pursuant to Articles 1490 and ss. of the Civil Code.

The action of the professional customer aimed at enforcing this guarantee is prescribed after 1 year from the delivery of the purchased product and the related defects must be reported under the terms of art. 1495 of the Civil Code.

9.2 Consumer Customer

The product purchased by the consumer customer is covered by the legal guarantee for consumer goods as governed by articles 128 and ss. of the Consumer Code and, although not expressly provided for therein, by articles 1490 and ss. of the Civil Code on the sales contract.

The Legal Guarantee applies and works at the seller's expense in the event that the product has conformity defects, provided that these defects occur within 24 months from the date of delivery of the goods to Customer and by the latter reported within 2 months from the date of discovery of the defects, in accordance with art. 132 of the Consumer Code.

There is a lack of conformity when the product: is not suitable for the use to which it must normally be used; does not conform to the description or does not possess the qualities promised by the seller; it does not offer the usual qualities and performances of a good of the same type; it is not suitable for the particular use desired by the consumer if brought to the attention of the seller at the time of purchase and accepted by the seller.

9.3 Cases of exclusion of the Legal Guarantee

In accordance with the provisions of the Consumer Code and the applicable Civil Code, the Legal Guarantee is excluded if one of the following hypotheses occurs: the product has been repaired, tampered with, delivered for a technical examination or altered by people other than the manufacturer, by COLTELLI SARDI or by any other authorized person (eg technical assistance centers not authorized by the manufacturer); the alleged lack of conformity of the product has manifested itself beyond the term of 2 years from delivery of the product itself and / or the related request for repair or replacement of the defective product has been sent after 2 months from the discovery of the defect; the alleged defect is due (in whole or in part) to bad and / or improper use / storage / maintenance or installation - by the Customer or by persons other than the manufacturer, by COLTELLI SARDI or by any other authorized person - / or is due to non-compliance with the instructions provided by the manufacturer and present for example in the user manual of the product or other instructions provided by COLTELLI SARDI together with the products delivered; at the time of conclusion of the contract, the Customer is aware of the defect and could not ignore it with ordinary diligence; the lack of conformity derives from instructions or materials provided by the Customer.

COLTELLI SARDI will only accept orders to be delivered in the Italian territory and in the Republic of San Marino. The products will be delivered by express courier to the address indicated by the CUSTOMER at the time of the order no later than 30 days. from the date of receipt by the CUSTOMER of the order confirmation e-mail sent by COLTELLI SARDI.

For every order placed on the website www.cotellisardi.com, COLTELLI SARDI & nbsp; will issue an invoice for the goods shipped. The invoice is available and printable, after the order has been processed, in the "My orders" section of the CUSTOMER's "My account" space. The invoice will contain the information provided by the CUSTOMER during the purchase procedure. After the invoice has been issued, it will not be possible to make any changes to the data indicated therein.

Upon receipt of the purchased product, the Customer is required to check whether:

- the number of packages delivered corresponds to that indicated on the transport document;

- if the packaging is externally intact.

The acceptance of the delivery of the products without the Customer having made a reservation or a dispute in the transport document is equivalent to acknowledgment of the conformity of the delivery to the Order by quantity, by type and by packaging. The additional guarantees provided by law in relation to the products delivered remain unaffected.

Online sales of goods (completed through the website www.coltellisardi.com) to consumers (without VAT number) are not subject to the obligation to issue an invoice according to Article 22 of the Presidential Decree n. 633/72 nor to the obligation of tax certification (by fiscal receipt or tax receipt) pursuant to Article 2, lett. oo), of the Presidential Decree 21 December 1996 n. 696 nor the obligation of electronic storage and telematic transmission of the data of the daily fees pursuant to Article 1, paragraph 1, letter a) of the Ministerial Decree May 10, 2019.

At the time of placing the Order, the Customer may request the issuance of the electronic invoice. The electronic invoice will be available in the reserved area of ​​the Revenue Agency website or at the certified email address communicated by the customer; a courtesy copy of the invoice will be made available to the Customer in the "My orders" section of his Personal Area of ​​the dashboard (where it can be consulted and downloaded in PDF format).

If at the time of placing the Order the Customer has not requested an invoice, COLTELLI SARDI, at the time of shipment of the goods, will make available to the customer, in his Personal Area, an electronic receipt called "WEB electronic receipt" - in PDF - valid for the purpose of exercising warranty rights but not valid for tax purposes.

For Orders involving multiple products, invoices or electronic receipts may be issued, depending on the case, divided according to the shipments made and the types of goods / services purchased.

The invoice for the purchase of products booked through the Site, but collected and purchased at a point of sale, will be issued, at the request of the Customer, by the seller at the time of completion of the purchase itself and is made available alternatively: in the reserved area of ​​the Revenue Agency website or at the certified email address communicated by the Customer. The courtesy copy will be delivered to the point of sale at the time of collection of the products / services purchased.

COLTELLI SARDI assumes no responsibility for disservices attributable to force majeure or unforeseeable circumstances, even if dependent on malfunctions and disservices of the internet, in the event that it fails to execute the order within the time stipulated in the contract..

The CUSTOMER has the right to access the site for consultation and making purchases. No other use, in particular commercial, of the site or its content is permitted. The integrity of the elements of this site, whether audio or visual, and the related technology used remain the property of COLTELLI SARDI and are protected by intellectual property rights..

The website www.coltellisardi.com uses '' cookies ''. Cookies are electronic files that record information relating to the CUSTOMER's navigation on the site (pages consulted, date and time of consultation, etc.) and that allow COLTELLI SARDI to offer a personalized service to its customers.

COLTELLI SARDI informs the Customer of the possibility of deactivating the creation of such files, by accessing their Internet configuration menu. It is understood that this will prevent the Customer from proceeding with the online purchase.

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These General Conditions of Sale are made up of all the clauses that compose them. If one or more provisions of these General Conditions of Sale are considered invalid or declared as such pursuant to the law, regulation or following a decision by a court with jurisdiction, the other provisions will continue to have full force and effect.

These General Conditions of Sale are subject to Italian law.

Any dispute with the Consumer Customer that does not find an amicable solution will be submitted to the exclusive jurisdiction of the Court of the place of residence or domicile of the CUSTOMER, if located in the territory of the State.

In any case, it is possible to optionally resort to the mediation procedures referred to in Legislative Decree 28/2010, for the resolution of any disputes arising in the interpretation and execution of these conditions of sale by accessing the following site: https://webgate.ec.europa.eu/odr.

All disputes relating to the validity, effectiveness, interpretation or execution of these conditions of sale, of the sales contract as well as, in general, relating to navigation on the Site by the Customer or the use of any functionality made available to you on the Site, the Judicial Authority of the NUORO Court has exclusive jurisdiction.